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What Would a Technical Writer Do for Us? If you’re thinking about bringing a technical writer into your organization, you probably already have some documentation needs in mind—for example, you may already know that you need documents such as user guides, standard operating procedures, service plans, and system administration guides. We’re here to help: Business Operational Concepts (BOC) provides a full range of documentation services for all of your current needs. Learn more! Download the "Technical Communication the BOC Way" whitepaper... Download Now What Would a Technical Writer Do for Us? If you’re thinking about bringing a technical writer into your organization, you probably already have some documentation needs in mind—for example, you may already know that you need documents such as user guides, standard operating procedures, service plans, and system administration guides. We’re here to help: Business Operational Concepts (BOC) provides a full range of documentation services for all of your current needs. Learn more! Download the "Technical Communication the BOC Way" whitepaper... What Would a Technical Writer Do for Us? If you’re thinking about bringing a technical writer into your organization, you probably already have some documentation needs in mind—for example, you may already know that you need documents such as user guides, standard operating procedures, service plans, and system administration guides. We’re here to help: Business Operational Concepts (BOC) provides a full range of documentation services for all of your current needs. What Is the BOC Approach to the Help Desk? At Business Operational Concepts (BOC), we know that different organizations have different needs for their Help Desks. That’s why we use the Service Desk model. We combine technical expertise and problem-solving capabilities with a concentration on customer service. Whether your Help Desk needs are expansive, involving your overall IT infrastructure, or contained, centering on employees’ daily tasks (such as logging in and using their applications), we bring a philosophy of focused customer service to every interaction. Learn more! Download the "Service Desk Management the BOC Way" whitepaper... What Is the BOC Approach to the Help Desk? At Business Operational Concepts (BOC), we know that different organizations have different needs for their Help Desks. That’s why we use the Service Desk model. We combine technical expertise and problem-solving capabilities with a concentration on customer service. Whether your Help Desk needs are expansive, involving your overall IT infrastructure, or contained, centering on employees’ daily tasks (such as logging in and using their applications), we bring a philosophy of focused customer service to every interaction. Learn more! Download the "Service Desk Management the BOC Way" whitepaper... What Is the BOC Approach to the Help Desk? At Business Operational Concepts (BOC), we know that different organizations have different needs for their Help Desks. That’s why we use the Service Desk model. We combine technical expertise and problem-solving capabilities with a concentration on customer service. Whether your Help Desk needs are expansive, involving your overall IT infrastructure, or contained, centering on employees’ daily tasks (such as logging in and using their applications), we bring a philosophy of focused customer service to every interaction. 301-359-1721 info@boc.us.com Home About BOC What We Do Careers Contact More Top of Page About Services Careers Contact Us About BOC Business Operational Concepts, LLC, is a Women Owned Small Business, Maryland based company that was founded in June, 2008 to provide a wide variety of IT services to Civilian Federal Government Agencies. BOC currently has full time employees, in Nine states throughout the United States including; Colorado, Georgia, Louisiana, Maryland, Ohio, Pennsylvania, Texas, Virginia, New York and Washington, D.C. We employ a mix of onsite, part-time, and full-time teleworkers to meet our client’s needs. We deliver Program and Project, and technical services on 24x7x365 basis. Business Operational Concepts, LLC, is a small business under the $27.5 million small business threshold for “Other Computer Related Services” (541519) NAICS Industry companies as defined by the United States Small Business Administration 13 CFR 121.201. Ownership: Business Operational Concepts, LLC, is 100% Women Owned Small Business (WOSB) and is registered as such in the SAM database. ​ ​ GSA Schedule 70: Business Operational Concepts is proud to be a GSA Schedule IT 70 contract holder, enabling all federal agencies to directly contract with us. Our contract number is 47QTCA19D00CL . For more information about us, including our services, pricing and terms and conditions – check out our GSA Catalog and Pricelist on GSA Advantage. Leadership Team Adam Ketler Chief Operations Officer Tracie L. O'Connell President & CEO Brian M. Burroughs Chief Technology Officer What We Do Our core services focus in IT infrastructure management and IT program/project management. Service Desk Technical Writing Program and Project Management Asset Management +Learn More +Learn More +Learn More License Management Network Operations Endpoint Engineering Cyber Security Cloud Computing Datacenter Operations +Learn More Partners Careers Business Operational Concepts (BOC) is a recognized leader in providing Technical and Program Management Services, Information Technology, and Support. ​ BOC has enabled their Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost effective professional services and solutions. We provide a positive working environment, with opportunities for advancement in our growing Federal sector workforce. ​ We offer an excellent compensation package which includes a generous salary, insurance (medical, dental, etc.), paid leave, 401k plan and more. We are committed to the diversity we bring to the marketplace and believe customer satisfaction comes first. Join the Business Operational Concepts team Apply Now Business Operational Concepts, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters can be found by clicking here. Our Affirmative Action Plan is available for viewing by all applicants and employees, upon request. Please contact the Human Resources Department at HR@boc.us.com or by phone at 301-359-1721 for available viewing times and locations. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Human Resources Department via email at HR@boc.us.com or by phone at 301-359-1721. I'm busy working on my blog posts. Watch this space! Please reload Contact Us Send Company Name: Business Operational Concepts, LLC. Address: 3709 MacAlpine Road, Ellicott City, MD 21042 Phone: 301-359-1721 Email: info@boc.us.com DUNS Number: 830926718 Company’s Socio-economic status: Women Owned Small Business (WOSB) GSA Schedule 70: 47QTCA19D00CL About BOC / What We Do / Careers / Contact ©2019 Business Operational Concepts, LLC....